RTB adjudicators usually consider the tenancy agreement, rent records, notices, photographs, inspection reports and written communications between the parties. They assess whether the evidence supports each side’s account and whether the relevant obligations under tenancy law were followed, including notice, rent, deposit or repair requirements. Clear, dated documents are generally more useful than unsupported statements, although the parties’ credibility and the individual facts may also matter. The outcome is decided through the RTB’s dispute resolution process, so consider getting legal advice if the dispute is complex.