What is the RTB deposit dispute process step by step if my landlord will not return my deposit?

27 Sept 2026, 17:27
Q A Reader Asker

What is the RTB deposit dispute process step by step if my landlord will not return my deposit?

A RentWise Team Answered by

First, ask the landlord in writing for the deposit and request a clear explanation for any proposed deductions, keeping your tenancy agreement, payment records, messages, photographs and receipts. If the issue is not resolved, apply to the Residential Tenancies Board (RTB) online and provide the relevant evidence and contact details. The RTB may offer mediation, where the parties try to reach an agreement, or adjudication, where an adjudicator considers the evidence and issues a decision. A party may generally appeal an adjudication decision to a Tenancy Tribunal within the applicable timeframe. The final outcome depends on the facts and evidence in the individual case.

This Q&A is editorial content produced by the RentWise team. It does not guarantee any individual outcome.
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