Before starting an RTB dispute, you can contact Threshold for free housing advice, or Citizens Information for guidance on your rights and possible next steps. FLAC may provide basic legal information, while the Legal Aid Board may be able to advise on civil legal aid subject to its eligibility rules. The RTB’s own website also explains its dispute-resolution process, including mediation, and you can contact the RTB for information about using it. Keep your tenancy agreement, messages, rent records and photographs, and consider getting advice from a solicitor if the issues are complex.