A Reader: What should I expect when contacting the RTB about a tenancy dispute? RentWise Team: The RTB can explain its procedures and direct you to the appropriate service, but it cannot provide personalised legal advice or decide an issue during a general enquiry. If you open a dispute, you may need to provide details of the tenancy, relevant dates and supporting documents, and the other party will normally have an opportunity to respond. Your case may proceed through mediation, adjudication or another RTB process, with timescales varying by case. Check the RTB’s official website for current contact options and guidance, and consider professional advice if the matter is complex.