An RTB dispute may be rejected or dismissed if it is outside the RTB’s jurisdiction, brought after the relevant time limit, or concerns an issue the RTB cannot decide. Problems can also arise where the wrong landlord or tenant is named, required information or evidence is missing, the parties have not followed the correct referral process, or the same matter has already been decided. Check the RTB’s current guidance carefully before applying and keep copies of relevant notices, messages, rent records and agreements. Whether a case proceeds, and its outcome, depends on the individual facts and is ultimately decided through the RTB’s dispute resolution process.