Yes, the parties can reach an agreement before an RTB hearing, either directly or through the RTB’s mediation process. Put any settlement in writing, including what each party must do, payment amounts and deadlines, and keep copies of all communications. Tell the RTB promptly and ask how the agreement should be recorded or whether the case should be withdrawn; its effect can depend on how it was made and the tenancy’s circumstances. If no agreement is reached, the RTB dispute process can continue to a hearing.