There is no fixed average time, as it depends on whether the dispute is resolved through RTB mediation, adjudication or, if necessary, a tribunal hearing. Mediation is generally the quicker option, while more complex cases or cases requiring a hearing can take considerably longer, sometimes several months. The RTB’s current processing guidance should give the most up-to-date indication of likely timescales. The final outcome depends on the evidence and the individual tenancy, so consider getting advice from a solicitor or Threshold if the amount is significant.